Read our commonly asked questions
Aladin Courier Delivery is a reliable parcel delivery service that helps individuals, businesses, and eCommerce sellers send packages quickly and safely to their customers. The service focuses on fast pickup, secure transportation, and timely doorstep delivery.
With Aladin Courier, merchants and customers can send products, documents, and parcels across different locations with ease. Our delivery system is designed to support online businesses by providing efficient logistics solutions, including parcel collection, tracking, and safe delivery.
Aladin Courier ensures that every package is handled with care and delivered through a well-organized delivery network. Our goal is to make parcel delivery simple, affordable, and dependable for everyone.
Key Features of Aladin Courier Delivery
Fast and secure parcel delivery
Doorstep pickup and delivery service
Reliable logistics support for eCommerce businesses
Safe parcel handling and transportation
Affordable delivery charges
Aladin Courier Delivery connects businesses and customers through efficient logistics, making it easier to send and receive parcels anywhere within our service area.
If you have any questions about our delivery services, parcel tracking, or business partnerships, you can easily contact Aladin Courier through the following ways:
Customer Support:
Our support team is always ready to help you with your delivery inquiries and service information.
Phone:
Call us directly for quick support and parcel-related questions. 09649-303040
Email:
Send us an email for detailed inquiries, complaints, or business communication. info@aladincourier.com
Facebook Page / Messenger:
You can also message us on our official Facebook page for fast responses and service updates: https://www.facebook.com/profile.php?id=61586984533930
Office Address:
You can visit our office during working hours for direct assistance: House# 661, Road# 14, Adabar, Mohammadpur Dhaka
At Aladin Courier, we are committed to providing fast support and reliable communication to ensure the best courier service experience.
How can a merchant track their parcel delivery?
Merchants can easily track their parcel delivery with Aladin Courier using our simple tracking system. After a parcel is booked, a tracking ID or consignment number is generated for that shipment.
Using this tracking ID, merchants can check the real-time status of their parcel at any time.
Steps to Track a Parcel
Get the Tracking ID
After booking a delivery, Aladin Courier provides a unique tracking number for each parcel.
Visit the Tracking Page
Go to the official Aladin Courier website or tracking page.
Enter the Tracking Number
Type the tracking ID into the tracking box.
View Parcel Status
The system will show the current status of the parcel such as:
Parcel Picked Up
In Transit
Out for Delivery
Delivered
Merchant Support
If merchants face any issues while tracking their parcels, they can contact Aladin Courier Customer Support through phone, email, or social media for assistance.
At Aladin Courier, we aim to provide transparent and real-time tracking so merchants can stay updated on every delivery.
Sending a product through Aladin Courier Delivery is quick and simple. Merchants and individuals can easily send parcels by following these steps:
1. Prepare Your Parcel
Pack your product securely to prevent any damage during transportation. Make sure the parcel is properly sealed and labeled.
2. Provide Sender & Receiver Information
Share the correct details when booking the courier, including:
Sender name and phone number
Receiver name, address, and contact number
Parcel details and delivery location
3. Book the Delivery
You can book your delivery through Aladin Courier's website, Facebook page, or customer support. Our team will confirm the order and arrange pickup if available.
4. Parcel Pickup or Drop-off
You can either:
Request doorstep parcel pickup, or
Drop off the parcel at the nearest Aladin Courier office.
5. Get a Tracking ID
Once your parcel is booked, you will receive a tracking number. You can use this tracking ID to monitor the delivery status.
6. Delivery to the Receiver
Our delivery team will transport the parcel and deliver it safely to the receiver’s address.
7. Cash on Delivery (Optional)
If you are sending products for your business, you can use Cash on Delivery (COD) service. The receiver will pay the amount when receiving the parcel.
At Aladin Courier, we aim to make parcel delivery fast, secure, and convenient for everyone. 📦🚚
Yes, merchants can request to hold a parcel at the Aladin Courier hub before home delivery. Parcels can usually be held for a limited time depending on company policy. After the hold period, the parcel will be scheduled for delivery automatically. For special requests, please contact Aladin Courier customer support.
Yes, Aladin Courier can support product exchange services for merchants and eCommerce businesses.
With this service, our delivery agent will collect the old product from the customer and deliver the replacement product at the same time. This process helps merchants handle product returns and exchanges more efficiently.
How the Exchange Process Works
Merchant Requests an Exchange
The merchant submits an exchange request with the order details and customer information.
Prepare the Replacement Product
The merchant prepares the new product that will be sent to the customer.
Pickup from Customer
Our delivery agent collects the returned item from the customer during the exchange.
Deliver the New Product
At the same time, the courier delivers the replacement product to the customer.
Return to Merchant
The returned product is sent back to the merchant according to the return process.
Important Notes
The returned product must be properly packed by the customer.
Exchange services may depend on service availability and courier policy.
Additional delivery charges may apply for exchange deliveries.
At Aladin Courier, we aim to make product returns and exchanges simple, fast, and convenient for merchants and customers. 📦🚚
Delivery inside cantonment or restricted areas depends on local security rules. If courier entry is permitted, the parcel will be delivered to the address. If entry is restricted, our delivery agent will wait at the main gate or designated security point, and the receiver can collect the parcel from there.
Yes, you can still register as a merchant with Aladin Courier even if you do not have a Facebook page or website. You only need to provide your basic business information such as your name, contact number, pickup address, and payment details. Once registered, you can start sending parcels through the merchant dashboard.
Aladin Courier delivers a wide range of products for individuals, merchants, and eCommerce businesses. Our service is designed to transport legal, safe, and properly packaged items quickly and securely.
Products We Commonly Deliver
Merchants and customers can send items such as:
eCommerce products (clothing, accessories, gadgets)
Documents and papers
Books and stationery
Cosmetics and beauty products
Small electronics and accessories
Shoes, bags, and fashion items
Gift items and personal packages
Products That Are Not Allowed
For safety and legal reasons, Aladin Courier does not deliver:
Illegal or restricted items
Explosives or hazardous materials
Drugs or narcotics
Weapons or dangerous goods
Highly perishable items without proper packaging
Important Note
All parcels must be properly packed and declared correctly by the sender to ensure safe transportation and smooth delivery.
At Aladin Courier, our goal is to provide safe, reliable, and efficient parcel delivery services for businesses and individuals. 📦🚚